Customer Service
The Simons FAQ
Enthusiasts
From Can$1 to Can$999 in purchases per year
As an Enthusiast, you get to enjoy the following perks:
1 point = Can$1 in purchases
Can$10 rewards card for the first 500 points and Can$1 in additional rewards for each subsequent 50 points
2x the points promotions (account activation, birthday, ship-to-store orders, etc.)
Free online returns (excluding applicable surchages)
Receiptless returns
45-day return period (except sale items)
Receipts by email
Exclusive contests for The Simons members
Free home delivery for all your online purchases of Can$50 or more
Connoisseurs
From Can$1,000 to Can$3,999 in purchases per year
As a Connoisseur, enjoy the same perks as Enthusiasts as well as the following privilege:
60-day return period for all merchandise
(except sale items)
Insiders
Can$4,000 or more in purchases per year
As an Insider, enjoy the same perks as Connoisseurs as well as the following special privileges:
Unlimited free in-store alterations in the 12 months following your purchase
Exclusive events