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Customer Service

The Simons FAQ

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The Simons Loyalty program

Join the family and
enjoy plenty of perks!

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Enthusiasts

From Can$1 to Can$999 in purchases per year

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As an Enthusiast, you get to enjoy the following perks:

1 point = Can$1 in purchases

Can$10 rewards card for the first 500 points and Can$1 in additional rewards for each subsequent 50 points

2x the points promotions (account activation, birthday, ship-to-store orders, etc.)

Free online returns (excluding applicable surchages)

Receiptless returns

45-day return period (except sale items)

Receipts by email

Exclusive contests for The Simons members

Free home delivery for all your online purchases of Can$50 or more

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Connoisseurs

From Can$1,000 to Can$3,999 in purchases per year

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As a Connoisseur, enjoy the same perks as Enthusiasts as well as the following privilege:

60-day return period for all merchandise
(except sale items)

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Insiders

Can$4,000 or more in purchases per year

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As an Insider, enjoy the same perks as Connoisseurs as well as the following special privileges:

Unlimited free in-store alterations in the 12 months following your purchase

Exclusive events

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What is The Simons loyalty program?

 The Simons is Simons' rewards program designed to thank our customers for their loyalty. It allows customers to earn Simons points that can be redeemed for rewards cards and lets them enjoy plenty of extra perks.

Is there a registration fee for The Simons loyalty program?

 No. It's free to join and no purchase is required. Anyone aged 14 or older can become a member of The Simons. Those below the age of majority in their province or territory must obtain permission from a parent or guardian before joining the program.

What are the benefits of The Simons loyalty program?

 The Simons loyalty program offers members special privileges based on their shopping history.

How do I become a member of The Simons?

 You can join The Simons loyalty program for free just by creating an account. This can be done:

1. by asking our in-store team for help.
2. via our app or website in the My Account section.

How can I earn points?

 Make sure your account has been activated in store or online at simons.ca/activate. Once this is done, simply show your The Simons membership card when making a purchase at a Simons store or sign into your account when shopping online at simons.ca. For each Canadian dollar spent, 1 point will be added to your account within 48 hours.

I've registered for the program, but no points appear in my account. Why?

 To earn Simons points, you must have first activated your account in store or online at simons.ca/activate. Then, you must show your The Simons card when making purchases at a Simons store or sign into your account when shopping online at simons.ca. For each Canadian dollar spent, you will receive 1 point. Please allow 48 hours for the points to appear in your account.

Can I earn points online?

 Yes. Once your The Simons account is activated, simply sign in at simons.ca to earn points on your purchases.

How do I know which tier level I've reached?

 You can see your points and your tier level by signing into simons.ca and going to "My Simons Rewards." Your tier depends on your total annual purchases: Enthusiasts - from Can$1 to Can$999, Connoisseurs - from Can$1,000 to Can$3,999, and Insiders - Can$4,000 and up.

How do I take advantage of my The Simons rewards?

 To take full advantage of all of our loyalty program's perks, show your membership card in store. When shopping online, sign in and place your orders from your The Simons account.

I joined The Simons loyalty program online. When will I receive my membership card?

 Once your enrolment is complete, you can access your virtual membership card in your online account. When you sign in on your smartphone, you'll be able to show and use your card right away. Our in-store team can also access your profile to link it to your transactions. If you choose this second option, all you'll need to do is provide them with information associated with your account when the time comes.

As per our sustainability values, we are no longer distributing physical cards. We would also like to encourage you to avoid printing your virtual card. Thank you for helping us to make our world a little greener!

Where can I use my The Simons membership card?

 You can use your The Simons membership card each time you make a purchase in store. Online, you can earn points automatically with each purchase you make while being signed in to your account at simons.ca.

What can I do if I don't have my The Simons membership card when making a purchase?

 If you own a smartphone, you can access your account and use your virtual membership card. Otherwise, a sales associate can access your profile in store and award you points for your purchases at your request. If you make a purchase and are not awarded any points, keep your receipt and show it along with your The Simons card at a Simons Customer Service Department in store. Please note that you have 30 days to collect your points.

What should I do if my The Simons membership card is lost or stolen?

 A virtual version of your membership card is always available in your online account. Our in-store team can also access your profile to link it to your transactions if you so request. We are no longer distributing physical cards as per our sustainability efforts. If you have any questions, we invite you to ask our in-store customer service team or contact them at 1-877-666-1840.

Where can I see my account summary?

 You can check your account summary, including your points and tier level, by signing in at simons.ca and going to "My Simons Rewards."

How can I see my points history?

 You can see your points history by signing into simons.ca, going to "My Simons Rewards," and clicking on "My History."

How long does it take for my points to appear in my account?

 Allow 48 hours for your points to appear in your account.

Can my points expire?

 No, not unless your The Simons account remains inactive for 36 consecutive months. Each November, the points of all activated profiles are converted into a rewards card amounting to Can$10 for the first 500 points and Can$1 for each additional 50 points rounded down to the nearest dollar. If the minimum amount of 500 points required for a rewards card is not reached, all unused points will be carried over to the following year as long as there is at least one transaction every 36 months.

Where can I find my rewards card and how do I use it?

 In November each year, your rewards card will automatically appear in your The Simons account online. You can find it in the My Gifts and Rewards section and use it online by selecting it in the Payment section when placing your order. To use it in store, show it during the transaction.
Please note that it is not possible to use a rewards card to buy a new gift card.

I lost my rewards card. What can I do?

 If you lost your rewards card, contact our customer service at 1-877-666-1840. Please note that rewards cards expire one year after being issued, i.e. on October 31 of the following year. After this date, they are no longer valid.
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