Customer service

The Simons FAQs

Enjoy special perks and exclusive privileges with our new loyalty program, The Simons. Sign me up Summary of The Simons program benefits, details are below.
What is The Simons loyalty program?

The Simons is the rewards program from Simons designed to thank our customers for their loyalty. It allows customers to earn Simons leaf points that can be redeemed for rewards cards and lets them enjoy tons of extra perks.

Is there a registration fee for The Simons loyalty program?

No. It's free to join and no purchase is required. Anyone aged 14 or older can become a member of The Simons. Those below the age of majority in their province or territory must obtain permission from a parent or guardian before joining the program.

What are the benefits of The Simons loyalty program?

The Simons loyalty program offers members special privileges based on their shopping history:

 
Tier Enthusiasts
Welcome to the family
Between Can$1 and Can$999 in purchases per year
Connoisseurs
Happy together
Between Can$1,000 and Can$3,999 in purchases per year
Insiders
Family ties
Can$4,000 or more in purchases per year
1 Simons leaf point per Canadian dollar in purchases X X X
Rewards card worth Can$10 for the first 500 Simons leaf points and Can$1 in additional rewards for each subsequent 50 Simons leaf points X X X
Bonus Simons leaf point promotions X X X
2X the Simons leaf points on your largest purchase during your birthday month X X X
Exclusive online and in-store contests for members of The Simons X X X
In-store returns without a receipt X X X
Return period for all merchandise except sale items 45 days 60 days 60 days
Free home delivery for all your online purchases of Can$50 or more  X X X
Unlimited free in-store alterations for 12 months after the date of purchase     X
Exclusive events and first-in-line access to sales     X
       
 

 

How do I become a member of The Simons?

You can join The Simons loyalty program for free one of two ways:

  1. Request your The Simons card from an employee at a Simons store and activate your account in store or online at simons.ca/activate.
  2. Request and activate your The Simons account online at simons.ca/activate.
How can I earn Simons leaf points

Make sure your account has been activated in store or online at simons.ca/activate. Once this is done, simply show your The Simons membership card when making a purchase at a Simons store or sign into your account when shopping online at simons.ca. For each dollar spent, 1 Simons leaf point will be added to your account within 48 hours.

I've registered for the program, but no Simons leaf points appear in my account. Why?

To earn Simons leaf points your account must be activated in store or online at simons.ca/activate. Once your card is activated, you must show your The Simons card when making purchases at a Simons store or sign into your account when shopping online at simons.ca. For each dollar spent, you will receive 1 Simons leaf point Please allow 48 hours for the Simons leaf points to appear in your account.

Can I earn Simons leaf points online?

Yes. Once your account is activated, simply sign in at simons.ca to make your purchases.

How do I know which tier level I've reached?

You can see your Simons leaf points and your tier level by signing into simons.ca and going to "My Simons Rewards." Your tier depends on your total annual purchases: Enthusiasts - from Can$1 to Can$999, Connoisseurs - from Can$1,000 to Can$3,999, and Insiders - Can$4,000 and up.

How do I take advantage of my The Simons rewards?

Each November, you'll receive your rewards card in the mail or via email, depending on the option you selected in "My Simons Rewards." Your invitation to exclusive contests and VIP events will be sent via email.

I joined The Simons loyalty program online. When will I receive my membership card?

To receive a membership card by mail, you must select the "I would like to receive my card by mail" option in your preferences when you join. Allow 5 to 10 business days for your membership card to arrive. In the meantime, you can use your virtual membership card by printing it or showing it on your smartphone.

Where can I use my The Simons membership card?

You can use your The Simons membership card each time you make a purchase in store or online at simons.ca.

What can I do if I don't have my The Simons membership card when making a purchase?

If you own a smartphone, you can access your account and use your virtual membership card. Otherwise, a sales associate can access your profile in store and award you Simons leaf points for your purchases. If you make a purchase and are not awarded any Simons leaf points keep your receipt and show it along with your The Simons card at a Simons Customer Service Department. Please note that you have 30 days to collect your Simons leaf points.

What should I do if my The Simons membership card is lost or stolen?

Contact Simons Customer Service in store or call 1- 877-666-1840 to request a new membership card for free.

Where can I see my account summary?

You can check your account summary, including your Simons leaf points and tier level, by signing in at simons.ca and going to "My Simons Rewards."

How can I see my Simons leaf points history?

You can see your Simons leaf points history by signing into simons.ca, going to "My Simons Rewards," and clicking on "My History."

How long does it take for my Simons leaf points to appear in my account?

Allow 48 hours for your Simons leaf points to appear in your account.

Can my Simons leaf points expire?

No, not unless your The Simons account remains inactive for 36 consecutive months. Each November, for all activate profiles, points are converted into a rewards card amounting to Can$10 for the first 500 Simons leaf points and Can$1 for each additional 50 Simons leaf points rounded down to the nearest dollar. If the minimum amount of 500 Simons leaf points required for a rewards card is not reached, all unused Simons leaf points will be carried over to the following year as long as there is at least one transaction every 36 months.

I lost my rewards card. Can it be replaced?

For this situation, contact Simons Customer Service at 1-877-666-1840. Please note that the card is no longer valid after its expiration date of October 31, 2021.

Loyalty Program

Earn points all year round to receive 2% back on a rewards card
that you can use in store or online in addition to enjoying all of the program's perks!

2x the points
for 10 days after
you join

2x the points
on orders shipped
to store

2x the points
to celebrate
your birthday

Free shipping
on purchases of
$50 or more*

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