Free returns*

Total satisfaction or your money back

Our exchange, return, and refund policy has been embedded in our DNA since 1840. If you are not completely satisfied with your purchase, you can return it for a full refund. Returns for regularly priced items are accepted within 30 days following the date of receipt, and within 10 days for sale items.

The Simons members, when returning an online order in store, get 2x the points on an in-store purchase made the very same day, with the exception of direct orders and online-only items*. Only for a limited time.

Here are two easy ways to return some or all of the items you ordered online, free of charge.

In store*

Exchange or
The choice is yours.

Refunds will be made in the original form of payment that was used online.
1 -  Bring in store the item purchased online.
2 -  Present the original invoice.
3 -  Have the same credit card that was used for the purchase in hand
and‑that's all there is to it!
Store locator 


Using your order number


Using your account

Log in 
*Online-only items can only be returned via our website.

Refund Policy

Miscellaneous information related to our refund policy

Take advantage of free returns from anywhere in Canada (some exceptions may apply).

Shipping fees are non-refundable. The same is true for surcharges applied for the shipment of large items and shipment to remote areas.

You have 30 days following the date of receipt to request a return for regularly priced items bought online, and 10 days for sale items. If the allowed return period has already passed, please contact one of our customer service representatives.

Please note that in-store purchases can only be exchanged or refunded in stores.

You can exchange or refund items purchased through our website at any of our store locations, with the exception of online-only items. Make sure you have the original invoice and the item(s) you wish to return or exchange to facilitate the transaction. Please use our store locator to find the Simons nearest you.

Gift cards and additional gift boxes are non-refundable.

Online-only items can only be returned via our website.

All refunds will be made using the same transactional method as the payment.

Order cancellations are only possible before your order has been shipped and before you have received a shipping confirmation by email. You can verify your order's status by calling 1-877-666-1840. If you have already received the shipping confirmation, you may return the merchandise as soon as it arrives by following the process outlined above.

Changes to Information on our Website

Dates of the current offers, prices and availability of goods on the website may be changed without notice. We work hard to show only the available articles and to resupply stocks regularly. However, it may happen that we run out of stock of certain colours or sizes of items in our inventory when the order is placed. Once your order is processed, you will receive an order confirmation with the date of receipt of your order, the availability and the price of each article ordered. From time-to-time, we may have to cancel an order placed through our website if, for example, the merchandise ordered unexpectedly becomes unavailable for shipment.

While we try as hard as possible to meet your needs, we reserve the right to revise any price or inaccurate description and to cancel or refuse any order with an inaccurate price or description. These corrections can be made even after the acceptance of an order.

Sales Tax

In Canada, Simons collects sales tax for products ordered on this website. The rate of sales tax that will apply to an order is dependent on the delivery address of the order. The 5% GST (Goods and Services Tax) is added to all orders in every province except for the following provinces in which the HST (Harmonized Sales Tax) is added to all orders: New Brunswick, Newfoundland and Labrador, Nova Scotia (15%), Ontario (13%) and Prince Edward Island (14%). In addition, provincial sale tax is added to all orders in the province of Qu├ębec (9.975%), in British Columbia (7%), in Manitoba (8%) and in Saskatchewan (6%). Tax exemptions for books, children's clothing, and food are also calculated according to existing provincial rules. The sale of a gift card is not taxable. When a gift card is used to pay for a purchase, it is treated as a payment method similar to cash. Therefore, sales taxes must be calculated on the price of each item sold before the value of the gift card is deducted.

Loyalty Program

Earn points all year round to receive 2% back on a rewards card
that you can use in store or online in addition to enjoying all of the program's perks!

2x the points
for 10 days after
you join

2x the points
on orders shipped
to store

2x the points
to celebrate
your birthday

Free shipping
on purchases of
$50 or more*

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