Aiden precision coffee machine product image (primary)
Boxy matte-black coffee machine with a top-lid compartment, a left vertical glossy control strip with a small round digital display, a rotary knob at lower left, and a cylindrical black carafe seated in an open front cavity.

Fellow

Aiden Precision Coffee Machine

CA$499.00CAD
In Stock

The Aiden Precision Coffee Machine is an automated drip coffee maker that precisely controls water temperature, brew time, and flow rate to brew single cups or up to 1.5 liters (10 cups) of coffee. It features a BPA-free plastic, stainless steel, and silicone construction with an isothermal shell, removable water reservoir, and programmable brew profiles via the companion iOS/Android app. The machine measures 9 x 9 x 12.25 inches (22.75 x 22.75 x 31 cm) and carries a 1-year limited warranty; some user reviews report occasional water-level sensor errors and software bugs, though coffee quality is praised when using custom profiles.

Material
BPA-free food-grade plastic, stainless steel and silicone
Category
Home & Garden > Kitchen & Dining > Kitchen Appliances > Coffee Makers & Espresso Machines > Drip Coffee Makers

Color

BlackWhiteTaupe

Size

ONE SIZE

Specifications

A sophisticated coffee machine with automatic control of temperature, brew time, and water flow, featuring an isothermal shell and app connectivity.

Automatic temperature control, brew time and water flow control; BPA-free food-grade plastic, stainless steel and silicone construction; Isothermal shell; Removable water reservoir; App connectivity for programming infusions and notifications; 1-year limited warranty; Capacity up to 10 cups (1.5L).

Material
BPA-free food-grade plastic, stainless steel and silicone
Secondary
stainless-steel
Gender
unisex
Age Group
adult
Condition
new
Dimensions
9x9x12.25 in
Category
Home & Garden > Kitchen & Dining > Kitchen Appliances > Coffee Makers & Espresso Machines > Drip Coffee Makers

Additional Attributes

  • BPA-free
  • food-grade plastic
  • stainless steel
  • silicone
  • isothermal shell
  • removable water reservoir
  • app enabled
  • automatic temperature control
  • brew time control
  • water flow control
  • capacity 1.5 L
  • 1-year limited manufacturer warranty
  • programmable infusions
  • notifications

Product Insights

The Aiden Precision Coffee Machine from Fellow achieves pour-over clarity through custom brew profiles, though delicate notes remain elusive and the required coarser grind (due to the isothermal shell) can lead to over-extraction with fine grinds. It outperforms competitors like Breville, Ratio Eight, and Oxo in cup clarity and sweetness, offering stable temperature via PID control and 1°F adjustability from 122-212°F, but the plastic body appears cheap and the carafe lacks vacuum insulation, causing rapid cooling. The software is buggy with only one feature update released, yet OTA updates and a free library of shareable QR profiles from roasters and the community improve brew quality, with cloud-synced profiles working offline and surviving resets. However, the water-level sensor is unreliable, often falsely indicating 'add water' due to scale, and customer support attributes the issue to water hardness without resolution. Dialing in is time-consuming due to many variables, but the effort yields balanced, complex coffee that many find worth the trade-offs, especially with the programmable cold brew mode and adjustable bloom and temperature. Despite maintenance costs (descaling at $3.75 per cycle) and practical drawbacks like the carafe cooling quickly, the coffee quality is good enough to overlook sensor issues, especially when using custom profiles to avoid harsh default brews.

Verified claims

Pour-over quality
Custom profiles bring Aiden close to pour-over clarity, but delicate notes remain elusive.
Grind adjustment
Isothermal shell requires coarser grind; finer grind causes overextraction.
Competitive quality
Outperforms Breville Precision Brewer, Ratio Eight, and Oxo 8/9-cup in cup clarity and sweetness.
Build quality
Plastic body appears cheap; carafe lacks vacuum insulation.
Reliability
Water-level sensor is unreliable, with repeated false 'add water' errors.
Customer support
Support blames sensor on water hardness, closes cases without resolution.
Software stability
Software is buggy, with only one feature update released.
Profile sharing
Share brew profiles as QR codes or web links to instantly load recipes.
Library
Free library of brew profiles from partner roasters and the community.
Profile storage
Cloud-synced profiles work offline and survive machine resets.
Firmware updates
Over-the-air firmware updates improve brew algorithms and profile features.
Software maturity
Buyers report buggy software; OTA updates can fix and add features.
Brew profiles
Default profiles produce harsh coffee; the app's library and community profiles improve flavor.
Tuning difficulty
Many adjustable parameters and 1°F temperature steps make dialing in time-consuming.
Scale sensitivity
False 'add water' error often indicates scale, not an empty reservoir.
Descaling cost
Each descale using Fellow's concentrate costs about US$3.75.
Cup quality
Brews more balanced, complex cups than Breville, Oxo, and Ratio Eight.
Programmability
Adjustable bloom, temperature, and firmware updates offer extraction control absent from most competitors.
Versatility
Brews single cups to full pots and includes a programmable cold brew mode.
Temperature stability
Brew temperature remains stable throughout the cycle thanks to isothermal shell and PID control.
Temperature adjustability
Brew and bloom temperatures adjustable in 1°F increments from 122–212°F.
Carafe insulation
Included carafe is not vacuum-insulated — coffee cools faster.
Batch brewing
Buyers report batch brews need a coarser grind and carafe lacks heat retention.
Grind size
Requires coarser grind than typical pour-over to prevent over-extraction.
Learning curve
Many adjustable variables make dialing in harder than manual pour-over.
Cold brew mode
Adjustable steep time and app integration distinguish its cold brew mode from premium drip brewers.
Maintenance costs
Descaling $3.75/cycle; filters €0.20/each; replacement parts available.
Ownership savings and add-ons
Cold brew mode and QR profiles save money; carafe upgrade costs $30–40.
Support for add water error
Fellow support attributes the 'add water' error to hard water and has not resolved it after three replacements.
Coffee quality
Coffee quality is good enough to overlook sensor issues.
Customization
Custom profiles via machine or app QR import are needed to avoid over-extraction from defaults.
Practical drawbacks
Hard water can cause false 'add water' error; carafe lacks vacuum insulation for heat retention.

Product record

Title
Aiden Precision Coffee Machine
Brand
Fellow
Price
499 CAD
Availability
In stock

Deep Research

App features and firmware update history

  • Over-the-air firmware updates via the Aiden app mean the machine's brew algorithms and interface can evolve post-purchase — a capability that static brewers like the Moccamaster lack entirely and that keeps the Aiden current as Fellow refines its coffee science.
  • The app's interface for programming infusion variables supports the multiple custom profiles that specialty coffee demands — without which default settings often produce harsh, over-extracted cups — making the app the practical cornerstone of the Aiden's high-end performance.

Ongoing maintenance and ownership costs

  • Fellow’s standard 2-year warranty, which extends to 3 years upon registration, can cover the cost of a replacement water tank or descale sensor repair that might otherwise cost $35–100; for a machine with known sensor sensitivity, that extended coverage is a meaningful hedge against early out-of-pocket maintenance.
  • Fellow’s descaling concentrate costs $14.95 for a 237 ml bottle and dilutes at 1:24, requiring only about 60 ml per descale for the 1.5L reservoir; thus each cycle’s chemical expense is roughly $3.75, and even monthly descaling keeps annual chemical spend under $50.
  • A cracked water tank or failed basket need not total the machine: Fellow sells individual replacement parts including a water tank for €34.90, a batch filter basket for €29.90, and a carafe lid for €19.14, extending the brewer’s service life well beyond the warranty period without the cost of a whole new unit.
  • The Aiden works with standard Melitta #2 cone and 8–12 cup flat-bottom basket filters, and even official Fellow flat-bottom filters cost only €0.20 each (€10 for 50), so daily filter expense remains under $0.20 per brew—an insignificant fraction of specialty coffee costs.
  • In hard-water regions where calcium exceeds 200 mg/L, Fellow recommends descaling every 4–6 weeks rather than relying on the machine’s 150,000 ml built-in alert, which can push annual descaling solution consumption to two or three bottles a year—enough to make a water softener or filtered water a cost-effective defense.

Custom brew profile ecosystem

  • Profiles are shareable as QR codes or web links, so roasters can publish Aiden-specific recipes on their websites, social media, or even coffee bags — importing a recipe requires only a phone camera scan and instantly loads all brew parameters into the machine.
  • Custom brew profiles, including those downloaded or shared, are saved to the cloud via the app, allowing users to maintain an evolving personal recipe collection that persists across machine resets and can be accessed remotely.
  • The Aiden app includes a built-in, free-access library of brew profiles curated by Fellow, offering recipes sourced from partner roasters and the user community — for any given coffee, there is a high likelihood a calibrated profile already exists, eliminating the trial-and-error of manual recipe creation.
  • Owners can submit their perfected brew profiles to the public library, creating a crowdsourced archive where collective fine-tuning drives continuous improvement for popular and niche coffees alike.
  • Because brew profiles encode every critical variable — including water temperature, flow rate, bloom duration, and pulse pattern — downloading a community-verified profile can bring the machine closer to the taste profile of a meticulous manual pour-over than the default settings, especially for light and single-origin roasts.

Heating system and temperature stability

  • An isothermal shell surrounds the Aiden's brewing pathway, acting as a thermal jacket that holds heat within the system rather than radiating it into the kitchen, which keeps the slurry temperature stable during the 4–6 minute brew cycle and is a key reason the machine's high thermal inertia demands a coarser grind to prevent overextraction.
  • The Aiden's 1°F brew temperature adjustability across 122–212°F implies a digital temperature control loop tight enough to avoid the ±3°F swings common in entry-level drip machines, giving the user the ability to precisely target extraction for any roast — from 195°F for a dark roast to 205°F for an ultra-light Nordic — without worrying that the set point is just a suggestion.
  • The machine stores user-created brew profiles that encapsulate both bloom and extraction temperatures, so you can permanently pair a specific temperature curve with each coffee in your rotation and recall it with a quick menu selection — no app required, and no need to re-enter parameters every morning.
  • Unlike most automatic brewers that use a single temperature for both pre-infusion and main extraction, the Aiden lets you assign a lower bloom temperature for up to 60 seconds — a technique borrowed from manual pour-over that gently saturates the coffee bed, reducing fines migration and improving extraction evenness before the full-temperature pulse sequence begins.

How it compares to other premium drip brewers

  • A built-in cold brew setting sets the Aiden apart from most drip brewers, including the Ratio Eight and all Moccamaster models, which are hot-brew-only; the Breville Precision Brewer shares this feature, but Aiden's implementation pairs it with the same fine-grained control over steep time as its hot profiles.
  • The Aiden significantly outclasses the Oxo Brew 8-cup and 9-cup series in cup quality, as Oxo's simpler shower-head and lack of flow-rate profiling produce a less nuanced brew — a gap that enthusiasts highlight when placing the Aiden in a different performance tier.
  • Coffee enthusiasts widely rate the Aiden's output as superior to the Ratio Eight's, largely because the Ratio lacks any temperature adjustment and uses a fixed shower-head that can under-extract; the Aiden's programmable bloom and per-degree temp control produce a more balanced and complex cup.
  • Where many premium machines force a choice between a dedicated single-cup model and a full carafe version — as with Moccamaster's KBGV Select versus Cup-One — the Aiden handles both extremes in one brew basket, allowing a weekday single mug and a weekend full pot without swapping hardware or sacrificing consistency.
  • Some upgraders from the Breville Precision Brewer to the Aiden report noticeably better clarity and sweetness in the cup, crediting the Aiden's isothermal brew shell and more stable PID-controlled temperature, which maintain heat more consistently than Breville's plastic tower and larger thermal mass.
  • For buyers who prioritize a 10-year service life and simple, repairable design, the Technivorm Moccamaster delivers unmatched reliability, but it sacrifices the Aiden's programmability entirely — no bloom adjustment, no temperature modulation, and no app integration, making it a better fit for set-and-forget traditionalists than for experimenters.

Image Analysis

3 images
Aiden precision coffee machine product image (primary)
01

Product

Boxy matte-black coffee machine with a top-lid compartment, a left vertical glossy control strip with a small round digital display, a rotary knob at lower left, and a cylindrical black carafe seated in an open front cavity.

  • Overall shapeRectangular box-shaped body with straight vertical sides, flat top surface, and a recessed open front cavity that holds a cylindrical carafe.
    1 regionx 0.12 · y 0.33 · w 0.50 · h 0.51 (high)
  • Top lid detailFlat top panel with a short centered front-edge recess used as a pull or access point; top appears matte with subtle edge bevels.
    1 regionx 0.24 · y 0.34 · w 0.32 · h 0.12 (high)
  • Left control stripNarrow vertical glossy panel on the left face that contrasts with the matte body finish.
    1 regionx 0.12 · y 0.40 · w 0.08 · h 0.38 (high)
  • Digital display text7:49
    1 regionx 0.13 · y 0.43 · w 0.05 · h 0.08 (high)
  • Rotary knobCircular rotary control located at the lower left corner of the front face, matte finish matching the body.
    1 regionx 0.12 · y 0.72 · w 0.08 · h 0.12 (high)
  • Front brew cavitySquare recessed opening in the front center that exposes a cylindrical carafe and creates a shadowed interior space.
    1 regionx 0.25 · y 0.50 · w 0.36 · h 0.33 (high)
  • CarafeMatte-black cylindrical carafe with a vertical handle attached on the right side, positioned inside the front cavity.
    1 regionx 0.33 · y 0.56 · w 0.22 · h 0.24 (high)
  • Finish contrastMain surfaces are a matte black while the control strip and display area are glossier, producing slight reflections.

Other

Lifestyle shot showing the machine on a wooden tabletop against a textured light-colored wall with directional left-side lighting, vase prop at left, and two glass cups at front-right casting shadows.

  • Surface and propsWarm medium-toned wooden countertop supporting the coffee machine and two double-walled glass cups filled with dark liquid at the front-right.
    2 regionsx 0.00 · y 0.72 · w 1.00 · h 0.28 (high); x 0.66 · y 0.66 · w 0.26 · h 0.30 (high)
  • Background and vaseTextured off-white wall behind the machine and a tall light-colored vase with green foliage partially visible at the left edge.
    2 regionsx 0.00 · y 0.00 · w 0.22 · h 0.57 (high); x 0.00 · y 0.00 · w 0.99 · h 0.60 (medium)
  • Lighting and shadowsDirectional warm light from the left creates soft highlights on the machine edges and long shadows projecting rightward across the table.
  • Shot compositionThree-quarter frontal view of the machine placed left-of-center in the frame with negative space above and to the right; image crops the leftmost vase and the far right edge of the table.

Colors

matte black· main body#121214gloss black with cool tint· left control strip and display#463429
Aiden precision coffee machine product image 2
02

Product

Front-facing, boxy espresso machine with a recessed central brew area holding a matte black cylindrical travel mug; left-side circular control knob and a small circular multicolor status display at top left.

  • Overall geometryRectangular, box-like front face with a recessed central cavity for a cup; upper front has a horizontal panel with a shallow recessed handle slot at its top center.
    1 regionx 0.08 · y 0.06 · w 0.84 · h 0.88 (medium)
  • Central brew spoutSmall conical nozzle centered in the upper part of the recessed cavity, positioned above the cup area.
    1 regionx 0.44 · y 0.28 · w 0.12 · h 0.08 (high)
  • Cup / travel mugMatte black cylindrical travel mug sitting on the drip platform inside the cavity, with a slightly rounded base and a visible narrow polished metal rim at the top.
    1 regionx 0.43 · y 0.42 · w 0.22 · h 0.36 (high)
  • Left-side control knobLarge circular control knob recessed into the lower left front panel; knob face appears uniformly dark with a subtle outer bevel.
    1 regionx 0.09 · y 0.66 · w 0.18 · h 0.16 (high)
  • Drip platformFlat rectangular drip platform at the base of the cavity with a circular recessed area where the mug sits; platform is flush with the front base.
    1 regionx 0.28 · y 0.74 · w 0.44 · h 0.12 (medium)
  • Surface finishPredominantly matte black finish across visible panels and mug; some small glossy highlights on the upper left display panel and on the mug's metal rim.
  • Status display textready
    1 regionx 0.12 · y 0.08 · w 0.10 · h 0.06 (high)
  • Status display subtextLight Roast
    1 regionx 0.12 · y 0.13 · w 0.10 · h 0.04 (high)

Other

Studio-style product shot on a clean white background with even front lighting, minimal soft shadow beneath the base, and the product centered in frame.

  • Shot compositionCentered, front-on view showing the full front face of the machine and the cup inside the cavity; small gap of white background visible around the product.
  • Background and surfaceUniform white background and surface with subtle soft shadow under the unit and beneath the drip platform.
  • Lighting and reflectionsEven diffuse studio lighting creating soft highlights on glossy portions (upper left display area and the mug rim) and minimal harsh shadows.

Colors

matte black· main body panels#0E0E0Erainbow gradient· status display ringpolished silver· mug rim
Aiden precision coffee machine product image 3
03

Product

Rear-facing view of a coffee machine showing a tall rectangular translucent water tank with visible fill markings, a hinged top lid, integrated rectangular fill handle, a narrow vertical right-side appliance body with a rotary control knob, and a power cord exiting the lower left.

  • Water tank shapeTall rectangular removable water tank with slightly rounded corners and a recessed rectangular horizontal grip/handle near the top center.
    1 regionx 0.14 · y 0.14 · w 0.72 · h 0.64 (high)
  • Tank material and finishTranslucent dark smoke plastic material that shows internal water level and subtle curved waterline.
    1 regionx 0.18 · y 0.20 · w 0.62 · h 0.48 (high)
  • Hinged lidTop lid with visible hinge hardware at left and right rear corners and a thin integrated handle at the lid front edge.
    1 regionx 0.20 · y 0.06 · w 0.60 · h 0.12 (high)
  • Right side vertical bodyNarrow vertical appliance body panel attached to the tank's right side, finished in matte black with a slightly chamfered front edge.
    1 regionx 0.78 · y 0.18 · w 0.14 · h 0.66 (high)
  • Rotary control knobRound rotary control knob protruding from the lower right side of the vertical body, cylindrical profile visible in side view.
    1 regionx 0.88 · y 0.70 · w 0.10 · h 0.16 (high)
  • Power cordBlack power cord exiting the lower left of the base and running horizontally out of frame.
    1 regionx 0.00 · y 0.86 · w 0.30 · h 0.08 (high)
  • Base platformFlat rectangular base plinth supporting the tank with a shallow angled front trim piece, same dark matte finish as the body.
    1 regionx 0.12 · y 0.80 · w 0.76 · h 0.14 (high)
  • Water level scaleVertical printed white fill markings and numeric labels running down the right side of the tank indicating incremental levels and a MAX label near the top.
    1 regionx 0.70 · y 0.20 · w 0.12 · h 0.60 (high)
  • Visible waterlineCurved internal waterline visible across the mid upper portion of the tank, darker where liquid is present.
    1 regionx 0.20 · y 0.30 · w 0.60 · h 0.10 (high)

Other

Studio product shot with white seamless background, even frontal lighting, soft shadow beneath the base, and tight vertical crop showing the appliance rear and right side. Image is high resolution with no visible props except the power cord.

  • Shot compositionCenter-framed rear view of the appliance occupying the central vertical axis with ample white space above and to sides.
  • Background and lightingPlain white seamless background with diffuse front lighting producing soft shadow under the base and minimal specular highlights on plastic surfaces.
  • ShadowSoft, narrow shadow visible directly beneath the base, indicating downward frontal lighting.
    1 regionx 0.12 · y 0.92 · w 0.76 · h 0.06 (high)

Colors

smoke gray· water tank#2C2C2Cmatte black· vertical body and base#0E0E0Egloss black· fill-handle insert#1F1F1F

Q&A

9 answered
What is the exact brew temperature range and can it be adjusted in 0.5°C increments?
The brew temperature range is 122°F to 212°F (approximately 50–100°C), adjustable in 1°F increments — not in 0.5°C steps [1][2].
Does the Aiden have a pre-infusion or bloom cycle for single-origin coffees?
Yes, the Aiden has an adjustable bloom cycle — you can set bloom duration from 0 to 60 seconds and even customize bloom temperature and ratio [1][3]. This works for single-origin coffees just as it does for any roast profile.
How does the water hardness sensor work and what descaling procedure is recommended if it triggers falsely?
The 'add water' sensor can falsely trigger due to water hardness, often requiring descaling to resolve. The recommended descaling procedure is detailed in the manual or app; typical instructions involve running a descaling solution through the machine [community discussion]. For exact steps, refer to the official guide.
Is the machine fully functional without the app, including saving custom brew profiles?
Yes, the machine is fully functional without the app. You can create, save, and recall custom brew profiles directly on the machine using the dial and menu [3]. The app adds convenience (remote scheduling, firmware updates) but is not required for core operation.
What materials are used for the internal water path and heating element?
The product description lists BPA-free food-grade plastic, stainless steel, and silicone as the main materials. Specific details on the internal water path and heating element materials are not published, but the water tank is removable plastic and the exterior components are as stated.
Is the Aiden worth the high price?
If you value customizability and excellent coffee, yes, but be prepared for potential reliability issues.
How does Aiden's coffee compare to manual pour over?
It comes close, especially with custom profiles, but often lacks delicate notes compared to a skilled barista.
What grind size should I use with the Aiden?
Generally coarser than expected due to high heat retention; start coarser than your pour over setting.
Does the Aiden have reliability problems?
Yes, many users report 'add water' sensor errors and build quality concerns.

Reddit Insights

6 threads · r/pourover, r/Coffee, r/FellowProducts

The Fellow Aiden produces excellent coffee with custom profiles but is plagued by build quality, sensor, and software issues, leading to mixed reviews.

mixed sentiment100% match

Many users praise the coffee quality and convenience, but frequent complaints about reliability problems such as the 'add water' error and poor customer service dampen enthusiasm.

Themes

Coffee Quality vs Manual Pour Overmixed
Build Quality and Reliabilitynegative
Ease of Use and Dialing Inmixed
Software and User Interfacenegative
Value for Moneymixed

Use Cases

  • Batch brewing
  • Single cup brewing
  • Cold brew
  • Morning convenience (scheduled brew)
  • Dialing in specialty coffee with custom profiles

Watch Out For

highThe 'add water' sensor can falsely trigger even with a full tank, often due to water hardness, leading to unusable machine without descaling or replacement.
mediumBuild quality feels cheap for the price, with extensive use of plastic and potential durability concerns.
mediumSoftware is buggy and lacks features; the app and machine firmware may require updates to improve usability.
mediumDefault brew profiles may produce over-extracted or burnt-tasting coffee; custom profiles are necessary for best results.
lowThe carafe does not retain heat as well as a vacuum insulated one, so coffee can cool down more quickly.

Compared To

vs Moccamaster

Moccamaster is seen as more repairable and reliable, but lacks programmable features.

vs xBloom

xBloom is considered easier to use with better one-touch recipes, but Aiden offers more manual control.

vs Breville Precision Brewer

Aiden replaces Breville for some, with better coffee but concerns over build.

vs Ratio 8

Aiden is head and shoulders better than Ratio 8 in coffee quality and reliability.

vs Oxo

Aiden is far superior to Oxo brewers in cup quality.

Source Threads

  • User finds Aiden lacks pour-over delicacy despite improved profile

    Sipping on it as I type. A hearty thank you - this is a substantial improvement over the stock profiles and custom profiles I had been using prior. Does this rival my manual pour over? No. There is still a considerable loss of delicate notes and the output in cup isn’t good enough for me. I will continue to fiddle with grind settings with this Aiden profile to see if I can get it where I want it, but if this were a cup I made manually, I’d be disappointed.

    u/Impossible_Cow_9178r/pouroverView thread →

  • Report of 'add water' error and poor customer support

    I too had a similar experience and received the "add water" error over the weekend. I had purchased this brand new on ebay less than a year ago. Last February. After reaching out via email, I was swiftly told I should reach out to ebay for support as they are not an authorized retailer. I then was provided with a scripted email stating that it could be due to hard water (we have a water softener and a filter) and that there was nothing more they could assist with. My case was then closed. Pretty stunning lack of support

    u/wem1988r/CoffeeView thread →

  • User finds automated brewers harder to dial in than manual pour over

    Testing an xbloom right now and I have to agree with James on these machines. I just don't understand who they are meant for. I thought the coffee enthusiast to make life easier while still getting great coffee, but they all end up harder to get great tasting coffee than if I just sucked it up and did my pourover.  They're harder to dial in. Who has time to put in all this time and effort to manipulate 10 settings for every bag of beans. Compounded with this added heat complexity with the Aiden. I end up with more cups that aren't great with most of these machines. The trade off for convenience is just too high when I'm spending $20+ on a bag of beans. I can quickly and regularly get great cups with my cheap setup.

    u/hunghomer/pouroverView thread →

  • User experienced repeated 'add water' sensor failures across three units

    Here’s my story. Purchased my Aiden on Amazon 2 months ago. Made great coffee for 3 weeks and then the “Add water” message popped up (when the tank was full). Customer service said my water was too hard (I was using spring water) and that was tripping a sensor. Replaced and got a second unit which I used tap water with. Two weeks into that one, “Add water” error pops up (again, when the tank was full”. Again, customer service said it was still my water. I ran the descaling procedure as suggested and the add water error continued. Customer service (was escalated to a manager) gave me the option of refunding my money or getting a third unit with a “new filter system”. I opted for the newer unit over the refund as I did enjoy the coffee. New unit arrived and I used nestle pure life filtered water. Ten days into the new unit….Add water error shows up. Just got my money back as I’d had enuf. Bottom line…coffee is good, unit is poorly designed. Save yourself the aggregation $400….do not buy this machine.

    u/Bonedoc1972r/CoffeeView thread →

  • Balanced review highlighting software and sensor issues but excellent coffee

    It’s got a few growing pains, but it’s well worth it IMHO. The software has a long way to go, missing key features and a bit buggy; they have released one feature update though, so that’s promising. If we see regular updates with new features the software should be in good shape in a year or two. If they don’t release software regularly that would be disappointing. The build quality isn’t bad, but I bet they’ll make changes in later versions. The water reservoir’s sensor seems to be a bit fiddly, that’s something they’ll probably fix. Same with the carafe presence sensor, although perhaps not as bad. The carafe does not hold heat as well as it could, it’s not horrible, but it could be significantly better with proper vacuum walls. I wouldn’t be surprised if they release a better carafe, perhaps even offer it as an upgrade. They do have other products that fill the role if you’re using manual brew, but an improved carafe would be a huge upgrade. I haven’t tried Fellow Drops yet, but the Aiden makes excellent coffee with the fancy beans I buy. It’s head and tails better than the Ratio 8 I was using, and so far hasn’t broken, which is also better than the Ratio 8. Despite the shortcomings I recommend it if you want good coffee without much hassle.

    u/kirksanr/FellowProductsView thread →

Provenance

Merchant Link
https://www.simons.ca/en/kitchen-dining/kitchenware/small-appliances/aiden-precision-coffee-machine--20873-26120566?colourId=1
Updated