- Gift Shop
- Underwear & Leisurewear
- Gift Card
Our exchange, return, and refund policy has been embedded in our DNA since 1840. If at any time the item you purchased no longer suits you, you can return it for a full refund.
Shipping fees for purchases are non-refundable.
The time allowed to request a return for items bought online is 40 days after the date of purchase. If more than 40 days has passed, please contact a customer service representative who will complete the return request with you.
Please note that in-store purchases can only be exchanged or refunded in stores.
You can exchange or refund items purchased through our website at any of our store locations. Make sure you have the original invoice and the item(s) you wish to return or exchange to facilitate the transaction. Please use our store locator to find the Simons nearest you.
Gift cards and additional gift boxes are non-refundable.
All refunds will be made using the same transactional method as the payment.
Order cancellations are only possible before your order has been shipped and before you have received a shipping confirmation by email. You can verify your order's status by calling 1-877-666-1840. If you have already received the shipping confirmation, you may return the merchandise as soon as it arrives by following the process outlined above.
Dates of the current offers, prices and availability of goods on the website may be changed without notice. We work hard to show only the available articles and to resupply stocks regularly. However, it may happen that we run out of stock of certain colours or sizes of items in our inventory when the order is placed. Once your order is processed, you will receive an order confirmation with the date of receipt of your order, the availability and the price of each article ordered. From time-to-time, we may have to cancel an order placed through our website if, for example, the merchandise ordered unexpectedly becomes unavailable for shipment.
While we try as hard as possible to meet your needs, we reserve the right to revise any price or inaccurate description and to cancel or refuse any order with an inaccurate price or description. These corrections can be made even after the acceptance of an order.
Simons collects sales tax for products ordered on this website. The rate of sales tax that will apply to an order is dependent on the delivery address of the order. The 5% GST (Goods and Services Tax) is added to all orders in every province except for the following provinces in which the HST (Harmonized Sales Tax) is added to all orders: Nova Scotia (15%), Ontario, New Brunswick, Newfoundland and Labrador (13%) and Prince Edward Island (14%). In addition, provincial sale tax is added to all orders in the province of Québec (9.975%).