Are all products available instore also available through www.simons.ca?
No. While the same products are available, our online selection is limited.
Are online and instore prices the same?
Yes. Our www.simons.ca and instore prices are always identical.
I saw something online that I can no longer find. What happened?
It’s possible that the item has been removed from the site due to stock levels or a change in season.
Can I purchase online an item that is not or no longer shown on your website?
No. For special requests or specific questions about our products, please call our customer service team at 1-877-666-1840. You may also send an email or chat online with one of our agents.
Can I have my purchases wrapped in a Simons gift box?
We will wrap your items in a Simons gift box upon request, at no additional cost. Simply select “This order is offered as a gift” under the “Billing and Shipping” section in the checkout process.
Can I purchase a Simons gift card online?
Yes. You can easily purchase a traditional or virtual Simons gift card online. Please visit the "Gift Card" section for more information.
Can you send me more information on fashion and trends?
By signing up for the Simons newsletter, you can be sure to receive all of the fashion information we publish. Simply enter your email address in the appropriate field located on the left side of your screen.
Can I receive a paper copy of Simons’ catalogues at home?
Yes. Just ask our Customer Service team by calling 1-877-666-1840.
Do I have to create an account before making an online purchase?
You are not in any way required to create an account before making a purchase online. Simply select the “Buy as a Guest” option to skip this step.
What is the difference between “signing in” and “as a guest”?
Creating an account on the Simons website acts as a shortcut. Your profile and information are safely stored, saving you from having to re-enter your information for future transactions. What’s more, when you hold a Simons Web account, your preferences, address book, and order status information are all saved under the “Account” section. You can also delete or make changes to your account at any time in this section.
When you shop “as a guest,” you will need to fill out the order form for each transaction and re-select your preferences each time you visit.
Do I have to purchase items added to my shopping bag?
No. You are in no way obliged to purchase items added to your bag during your visit to our website.
How can I remove items from my shopping bag?
It’s very easy to remove selected items from your shopping bag. Simply select the “My Bag” tab and follow the instructions.
Can I leave the Simons website if I have unpurchased items in my shopping bag?
You can leave the Simons website at any time you like, even if you have added items to your bag that you did not purchase.
Which payment methods are accepted at Simons ?
We accept the following payment methods:
- Interac online (only available to cardholders from the following financial institutions: RBC Royal Bank, Scotiabank, TD Canada Trust and BMO Bank of Montreal)
- Paypal
- Credit Card (Visa, MasterCard, American Express and Simons)
-
Simons gift card
How can I change or cancel an existing order?
To change or cancel an order, you must contact us before you receive email confirmation that your order has shipped. If you have already received a shipping confirmation, you must return the merchandise as soon as you receive it or call our customer service team at 1-877-666-1840. You may also send an email or chat online with one of our agents.
What are the shipping rates?
No shipping fee will be charged for orders of $50 and more before taxes. A flat fee of $10 will be charged for the delivery of orders under $50.
When will my order be delivered?
Regular delivery takes 3 to 5 business days.
Do you ship outside Canada?
No. We currently ship only within Canada.
I need my order faster. Do you offer express delivery?
We are currently unable to offer express delivery. You should expect to receive your order in 3 to 5 business days.
Can I have my order delivered to another address?
Yes. You may have your order shipped to any valid Canadian address of your choice. Simply select “Shipping address different from billing address” in the first step of the purchase process and follow the instructions.
Can I have items in the same order delivered to more than one address?
For the time being, items in the same order cannot be delivered to more than one address.
Can I track my package? How?
When your purchase on the Maison Simons website has been completed, you will automatically receive an email confirming your order has shipped. This email contains a link to the shipping company UPS that will allow you to track your package.
Can I make a purchase online and pick up my order instore?
Yes, you simply have to select the store of your choice in the checkout process.
Can I get an instore refund for an item I purchased online?
Yes. You can get a refund or exchange any item you order online at the store of your choice.
How do I get an instore refund for an item I purchased online?
When you go to the store, be sure to have on hand the original receipt and the item you wish to return to ensure speedy service.
Can I get a refund online for an item I purchased instore?
No. Items you purchase instore can be refunded only instore.
How do I find a store where I can get a refund?
If you don’t already shop at one of our seven locations, use the store locator to find the nearest Simons store.
If an item isn’t right for me, what do I do?
You must return the item to receive a refund. You must then submit a separate order for the new item you wish to purchase. Feel free to call our customer service team for assistance at 1-877-666-1840. You may also send an email or chat online with one of our agents.
If I wish to make a return, will I have to pay shipping?
No fee will be charged for your returns.
Will I receive a receipt or email confirming my refund?
After you request a return, you will receive a return request email telling you how to return the items that aren’t right for you. This email will include a UPS return label that you should affix to your package. Once we have received your returned merchandise, we will send you a confirmation email together with a return receipt. Your refund will then be issued automatically.
Are my purchases on www.simons.ca secure?
Yes, absolutely. The www.simons.ca website is hosted on an SSL secure server, meaning that all the data you send us online is encrypted and fully protected. Even if you pay by credit card, you must provide your credit card number for each purchase. As an additional security measure, no confidential data is stored on our server.
